Shipping policy

FREE SHIPPING ON ALL ORDERS ABOVE 499/-

 

Delivery

Orders are delivered across India within 3–15 working days.

  • Orders are processed for shipping within 2-3 working days.
  • Once dispatched, delivery typically takes 5–8 working days, depending on your location.

While we aim for timely delivery, occasional delays may occur due to external factors.

 

Tracking

A shipping confirmation email with your tracking details will be shared once your order is dispatched.

Please note that tracking updates may be limited, as our courier partners may not provide end-to-end visibility at all times.

 

Shipping Charges

Shipping charges will be calculated and visible at the time of checkout.


Delays & Support

If your order extends beyond the expected delivery timeline, we’re here to help.
Please reach out to us at colorempress.au@gmail.com.

Express Delivery

Express Delivery ensures faster processing and dispatch, but delivery timelines ultimately depend on the courier partner and customer location.

 

Order Shipping Status is Undelivered

In this case, please write to us at colorempress.au@gmail.com within 12 hours to escalate your reattempt request.

We do not assure a re-attempt will be made, as courier companies SOP's and policies vary from carrier to carrier. Some make 3 delivery attempts whereas some make only one delivery attempt. In such cases, we are not eligible for any freight charges. Re-shipment in such cases may incur additional shipping charges.

If your order address is incomplete, the chances of RTO are high hence please check the order address before placing your orders to avoid RTOs and cancelations. 

Address must have :
Door no. / House no, Street Name, Area/ Locality, City & State, Pincode, Landmark

Note: We believe the experience matters as much as the product. Every order is prepared and shipped with the same attention to detail that defines our work.

Order Shipping Status is ODA (Out of Delivery Area)

In this case, you will receive an SMS on the contact number provided while placing an order to self-collect the order from the nearest delivery center. In such cases, the order will be on hold for 24 hours for you to self-collect, failing which, it will be RTO initiated. 

 

Order Shipping Status is LOST / LOST In-Transit

Since we are using 3rd party logistics to fulfill our orders, Color Empress is not liable for any refunds in case of undelivered or returned shipments. 
All the disputes related to Damage, Fake delivery, etc. must be raised within 12 hrs of delivery/delivery attempt. Any such cases raised after 12 hrs will not be entertained.